Knowledgebase - UKBox Ltd

My website is down - a 3-minute checklist Deep breath — most "down" reports resolve in one of these: Hard refresh (Ctrl+F5), then try...

Why is my site showing "Not secure"? (SSL) Every UKBox plan includes free SSL that issues and renews automatically, so a "Not secure"...

Uploading files: File Manager and FTP (and the FileZilla 421 error) Two ways to get files onto your hosting. For anything up to a few hundred megabytes, File Manager...

Backups: what we keep and how to get something restored Every account is backed up every night, and we keep the last five nightly backups, so you can go...

Changing your PHP version WordPress and most modern software want a recent PHP version, and a plugin update will sometimes...

Bandwidth exceeded or account suspended: what it means Two different messages, two different causes. "Bandwidth limit exceeded" applies only to older...

400 Bad Request while editing your site (ModSecurity) You're editing a page — often in Elementor, WPBakery or a form builder — and a save or an "insert...

What hosting support covers, and what is down to your website Worth knowing before you're in a hurry, because the answer decides who can fix a problem...

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